Booking Policies / Additional Information

A valid credit or debit card may be required to hold your appointment, and your card will not be charged until authorized.  You have the option to prepay when booking your appointment, or you may pay your therapist directly upon services rendered via card or cash. Tips are appreciated, and the industry standard is 20%, or based on the level of service you feel you have received, much like tipping at a restaurant. Five-star reviews and feedback are also appreciated, and although it is frowned upon to give incentives to clients for reviews, we do our best to show our appreciation.

After your first session, you may receive a welcome to the practice letter and client survey; you may also receive a follow-up email or text from your therapist, and you are encouraged to give your honest feedback so we can exceed your expectations. 

 If you are a first-time client, you must agree to the terms of service before your appointment may be confirmed.  In order to keep prices low and give personal phone consultations, there is no receptionist on duty. 

Late & Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hours advance notice is required when canceling or rescheduling an appointment. This allows the opportunity for someone else to schedule an appointment.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show," and your card on file will be charged up to 50% of the service charge at the time of the appointment. Please call, text, or email to cancel your appointment 24 hours ahead of time or as soon as possible to avoid being charged.

Late Arrivals
If you arrive late, or you are not ready for your session at the appointment time when your therapist arrives, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

*If there happens to be an opening in your therapist's schedule in the time slot after your scheduled appointment, your therapist will most likely ask you if you would like them to stay later so they may give you the full length of your session and tell you what time exactly they would be finishing up with the session if so. 

For Outcall/On-Location/Spa Parties -

Tips to get the most out of your session

Please prepare 

Clear your space and set your intention.

Please make sure you have picked a designated area in your location with enough room to accommodate a massage table/chair and your therapist while working. A massage table is slightly less wide than a twin-sized bed and about the same length. Your therapist will also need enough room to walk around the table completely. (about 2 additional feet on each side). You may need to move some furniture around or tidy up a bit; please make sure this is done prior to your appointment time.

Ambiance

You may also want to set ambient music and lighting. Spa music, nature sounds, or instrumental music is preferred and may be provided; please use caution and common sense when using candles.

Professionalism and Safety

This is a professionally licensed therapeutic massage practice only, and all laws must be followed. Proper draping over genitals is required at all times. No sensual or sexual services are offered, and no such requests or insinuations will be tolerated. Any violation of this rule will result in immediate termination of the session without refund, and law enforcement may be notified if your therapist at all feels their safety or professionalism has been threatened, no exceptions. 

* AND OBVIOUSLY; NO SEXUAL/SENSUAL SERVICES!

(Any jokes or requests for such services will result in immediate notification to the local law enforcement authorities.)

Thank you! We look forward to serving you!